Formalisasi Struktural (AD/ART) sebagai Katalisator Kepuasan Komunikasi dan Komitmen Kelompok pada Komunitas Perempuan di Prabumulih
DOI:
https://doi.org/10.56347/kjpkm.v5i2.458Keywords:
AD/ART, Communication Satisfaction, Group Commitment, Participatory Action Research, Role ClarityAbstract
This community service program aims to address the stagnation and membership attrition of grassroots community groups through structural governance interventions. The program involved 22 participants, consisting of 10 members of a Women Farmers Group (Kelompok Wanita Tani) and 12 micro, small, and medium enterprise (MSME) members in Karangan Village, Prabumulih. Baseline data (T1) indicated that the absence of formal governance contributed to a decline in active members from 20–23 to 10 individuals, accompanied by a low perceived commitment level of 50 out of 100 due to role ambiguity and unstructured communication. To resolve these challenges, the Community Involvement and Development (CID) Team of PT Pertamina EP Limau Field facilitated participatory assistance in formulating the internal statutes and bylaws (Anggaran Dasar dan Anggaran Rumah Tangga/AD-ART). Post-intervention evaluation (T2) demonstrated positive developments in group dynamics, in which the drafted AD/ART clarified division of roles, mitigated micromanaging tendencies by group leaders, and improved communication satisfaction through structured communication channels. The institutionalization process serves as a strategic foundation to reinforce role clarity, enhance the communication climate, and gradually restore member commitment.
Downloads
References
Adler, P. S., & Borys, B. (1996). Two types of bureaucracy: Enabling and coercive. Administrative Science Quarterly, 41(1), 61–89. https://doi.org/10.2307/2393986
American Psychological Association. (2020). Publication manual of the American Psychological Association (7th ed.). American Psychological Association. https://doi.org/10.1037/0000165-000
Biddle, B. J. (1986). Recent developments in role theory. Annual Review of Sociology, 12(1), 67–92. https://doi.org/10.1146/annurev.so.12.080186.000435
Boezeman, E. J., & Ellemers, N. (2007). Volunteering for charity: Pride, respect, and the commitment of volunteers. Journal of Applied Psychology, 92(3), 771–785. https://doi.org/10.1037/0021-9010.92.3.771
Braun, V., & Clarke, V. (2021). Thematic analysis: A practical guide. SAGE Publications.
Chen, Z., & Barcus, H. R. (2024). The rise of home-returning women’s entrepreneurship in China’s rural development: Producing the enterprising self through empowerment, cooperation, and networking. Journal of Rural Studies, 105, 103156. https://doi.org/10.1016/j.jrurstud.2023.103156
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425–445. https://doi.org/10.1037/0021-9010.86.3.425
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived organizational support, work motivation, and organizational commitment as determinants of job performance. Journal of the Indian Academy of Applied Psychology, 36(1), 69–78.
Dawkins, S., Tian, A. W., Newman, A., & Martin, A. (2017). Psychological ownership: A review and research agenda. Journal of Organizational Behavior, 38(2), 163–183. https://doi.org/10.1002/job.2057
Downs, C. W., & Hazen, M. D. (1977). A factor analytic study of communication satisfaction. Journal of Business Communication, 14(3), 63–73. https://doi.org/10.1177/002194367701400306
Gyan, C., & Kwakye, J. (2025). Building resiliency in community development: The experiences of women in rural communities in Ghana. Social Inclusion, 13, 1–11. https://doi.org/10.17645/si.8705
Hassan, S. (2013). The importance of role clarification in workgroups: Effects on perceived role clarity, work satisfaction, and turnover rates. Public Administration Review, 73(5), 716–725. https://doi.org/10.1111/puar.12100
Hollenbeck, J. R., Beersma, B., & Schouten, M. E. (2012). Beyond team types and taxonomies: A dimensional scaling conceptualization for team description. Academy of Management Review, 37(1), 82–106. https://doi.org/10.5465/amr.2010.0181
Jackson, S. E., & Schuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36(1), 16–78. https://doi.org/10.1016/0749-5978(85)90020-2
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. John Wiley & Sons.
Karau, S. J., & Williams, K. D. (1993). Social loafing: A meta-analytic review and theoretical integration. Journal of Personality and Social Psychology, 65(4), 681–706. https://doi.org/10.1037/0022-3514.65.4.681
Kemmis, S., McTaggart, R., & Nixon, R. (2014). The action research planner: Doing critical participatory action research. Springer Singapore. https://doi.org/10.1007/978-981-4560-67-2
Mathieu, J. E., Hollenbeck, J. R., van Knippenberg, D., & Ilgen, D. R. (2017). A century of work teams in the Journal of Applied Psychology. Journal of Applied Psychology, 102(3), 452–467. https://doi.org/10.1037/apl0000128
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z
Mueller, B. H., & Lee, J. (2002). Leader-member exchange and organizational communication satisfaction in multiple contexts. Journal of Business Communication, 39(2), 220–244. https://doi.org/10.1177/002194360203900204
Mukherjee, A., & Malhotra, N. (2006). Does role clarity explain employee‐perceived service quality? International Journal of Service Industry Management, 17(5), 444–473. https://doi.org/10.1108/09564230610689777
Muntahanah, S., Esti Ningrum, Yubiharto, & Hidayat, C. M. (2025). Penguatan kelembagaan untuk meningkatkan kemandirian dan daya saing pada Kelompok Wanita Tani Sekar Wangi Desa Krajan. IJCOSIN: Indonesian Journal of Community Service and Innovation, 5(2), 122–130. https://doi.org/10.20895/ijcosin.v5i2.9793
Pierce, J. L., Kostova, T., & Dirks, K. T. (2001). Toward a theory of psychological ownership in organizations. Academy of Management Review, 26(2), 298–310. https://doi.org/10.5465/amr.2001.4378028
Putnam, R. D. (2000). Bowling alone: The collapse and revival of American community. Simon & Schuster.
Putra, Y. M., & Fajrianthi. (2023). Pengaruh servant leadership terhadap affective commitment pada volunteer Komunitas 1000 Guru Surabaya [Artikel ilmiah, Universitas Airlangga]. Repository Universitas Airlangga. https://repository.unair.ac.id/127906/
Putti, J. M., Aryee, S., & Phua, J. (1990). Communication relationship satisfaction and organizational commitment. Group & Organization Studies, 15(1), 44–52. https://doi.org/10.1177/105960119001500104
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825–836. https://doi.org/10.1037/0021-9010.86.5.825
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150–163. https://doi.org/10.2307/2391486
Skorková, Z. (2020). The effect of formalization in the enterprise. SHS Web of Conferences, 83, 01062. https://doi.org/10.1051/shsconf/20208301062
Steele, G. A., & Plenty, D. (2015). Supervisor–subordinate communication competence and job and communication satisfaction. International Journal of Business Communication, 52(3), 294–318. https://doi.org/10.1177/2329488414525450
Tolbert, P. S., & Zucker, L. G. (1999). The institutionalization of institutional theory. In S. R. Clegg, C. Hardy, & W. R. Nord (Eds.), Studying organization: Theory & method (pp. 169–184). SAGE Publications. https://doi.org/10.4135/9781446218556.n6
Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384–399. https://doi.org/10.1037/h0022100
Waliyah, P. A. K., Hanafi, S., & Siregar, H. (2026). Komunikasi sebagai modal sosial para petani dalam meningkatkan kerjasama dan ikatan sosial. Jambura Journal of Community Empowerment, 7(1), 56–72. https://doi.org/10.37411/jjce.v7i1.4051
Wang, Y. (2023). Affective commitment in nonprofit organizations: The roles of psychological ownership and perceived organizational support. Nonprofit Management & Leadership, 34(1), 45–67.
Weick, K. E. (1995). Sensemaking in organizations. SAGE Publications.
Woolcock, M., & Narayan, D. (2000). Social capital: Implications for development theory, research, and policy. The World Bank Research Observer, 15(2), 225–249. https://doi.org/10.1093/wbro/15.2.225
Zimmerman, M. A. (1995). Psychological empowerment: Issues and illustrations. American Journal of Community Psychology, 23(5), 581–599. https://doi.org/10.1007/BF02506983
Zimmerman, M. A. (2000). Empowerment theory: Research, practice, and applications. In J. Rappaport & E. Seidman (Eds.), Handbook of community psychology (pp. 43–63). Springer US. https://doi.org/10.1007/978-1-4615-4193-6_2
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Kurdeniansyah Kurdeniansyah, A. Rachman Para Buana, Rama Sanjaya, Catherine Wahyuning Wilujeng, Yayan Kurniawan (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
Articles in this journal are published under the Creative Commons Attribution Licence (CC-BY 4.0). This means that users may share and adapt the articles published on this website in a reasonable manner, but they must give appropriate credit to the creator and indicate the changes they have made. Users must not apply additional restrictions, but must publish the work under the same license (CC-BY 4.0).
