Evaluasi Program Sistem Informasi Manajemen Perizinan Online (SIMPONIE) dalam Proses Penerbitan Izin Lingkungan di Kota Tangerang Selatan
Abstract
The purpose of this study is to analyze and describe the program evaluation of the Online Licensing Management Information System (SIMPONIE) and identify its inhibiting factors in the environmental permit issuance process in South Tangerang City. The analytical framework applies Dunn's public policy evaluation model, encompassing effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. This study employed a descriptive qualitative method, collecting empirical data through interviews with informants from the Investment and Integrated One-Stop Services Agency (DPMPTSP) of South Tangerang City, the Environmental Agency (DLH) of South Tangerang City, and community permit applicants, analyzed using the Miles and Huberman interactive technique. The results indicate that the implementation of SIMPONIE in the environmental permit issuance process has generally performed adequately, although substantial improvements are still required in efficiency, adequacy, responsiveness, and accuracy. Inhibiting factors on the part of the implementer comprise network disruptions, constrained system and operator capacity, regulatory shifts, and inter-agency coordination challenges, whereas constraints on the applicant side stem from limited understanding of the electronic system, incomplete documentation, disparities in information technology literacy, and the persistence of in-person administrative habits.
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Program Studi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Katolik Parahyangan, Kota Bandung, Provinsi Jawa Barat, Indonesia.
Program Studi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Katolik Parahyangan, Kota Bandung, Provinsi Jawa Barat, Indonesia.
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