Analysis of E-Commerce Website Service Quality on Customer Satisfaction Using the WebQual 4.0 Method
Affiliation Details
- Zakiatul Fuada: Universitas Abulyatama
Volume 4 Issue 1 of the Journal Digital Technology Trend (JDTT), published in June 2025, features five research articles that examine various aspects of digital technology and their real-world applications. The edition begins with an analysis of e-commerce website service quality using the WebQual 4.0 method to measure customer satisfaction, offering valuable insights into factors that influence online shopping experiences. In the realm of intelligent systems, researchers investigate the application of Tsukamoto fuzzy logic with dual sets to analyze the lowest product prices in online stores through web-based systems, helping consumers make informed purchasing decisions. The publication also includes research on designing web-based savings and loan information systems for Lolong Village-Owned Enterprise (BUMDes), demonstrating how information technology can empower rural economic development. The hardware technology sector receives attention through research on designing and optimizing low-cost DC electric motors for IoT-based smart device applications, addressing the growing demand for affordable Internet of Things solutions. The edition concludes with the implementation of workflow automation using N8N to enhance operational efficiency and performance at the Sharia Cooperative of Bank Indonesia in Aceh Province, showcasing automation technology applications in Islamic financial institutions. Each article in the volume delivers practical and applicable approaches to digital technology development, spanning multiple domains from e-commerce and decision support systems to community empowerment and business process automation. The research demonstrates how technological solutions can address specific challenges across different sectors while maintaining focus on practical implementation and measurable outcomes.