Pengaruh Servant Leadership dan Kualitas Kehidupan Kerja Terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja Sebagai Variabel Intervening pada Dinas Pendidikan Kota Padang
DOI:
https://doi.org/10.56347/jle.v1i1.37Keywords:
Servant Leadership, Quality of Life, Job Satisfaction, Organizational Citizenship Behavior (OCB)Abstract
The purpose of this study was to determine how big the influence of Servant Leadership and Quality of Work Life on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an Intervening Variable at the Padang City Education Office. Methods of data analysis using a questionnaire, with a sample of 34 respondents. The data analysis method used is multiple linear regression analysis and path analysis. Based on the results of the study, it showed that Servant Leadership and Quality of Work Life had a positive and significant effect on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an Intervening Variable. Contribution of Servant Leadership and Quality of Work Life to Organizational Citizenship Behavior (OCB) With Job Satisfaction as Intervening Variable has an effect of 69.3% while the remaining 30.7% is influenced by other variables outside this study. Based on the results of this study, it is expected that the Company's Management can improve Organizational Citizenship Behavior (OCB) by increasing Servant Leadership, Quality of Work Life and Job Satisfaction at the Padang City Education Office through each indicator.
References
Ghozali, Imam. 2017. Aplikasi Analisis Multivarietee Dengan Program IBM SPSS. Semarang: Badan Penerbit Universitas Diponegoro.
Ilman, J. (2018). Pengaruh Kualitas Kehidupan Kerja, Kemampuan Kerja dan Motivasi Kerja terhadap Kinerja SDM. 1(1), 11–22.
Irmawati, I., Sri, A., & Kn, W. (n.d.). PENGARUH QUALITY OF WORK LIFE , SELF DETERMINATION , DAN JOB PERFORMANCE TERHADAP WORK ENGAGEMENT KARYAWAN. 27–36.
Kurniawan, T., Bisnis, P. M., Manajemen, P. S., Petra, U. K., & Siwalankerto, J. (2019). PENGARUH SERVANT LEADERSHIP TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DI PT . TATA MULIA NUSANTARA INDAH DENGAN PERSEPSI BUDAYA. 7.
Kurniawan, T., Bisnis, P. M., Manajemen, P. S., Petra, U. K., & Siwalankerto, J. (2019). PENGARUH SERVANT LEADERSHIP TERHADAP KINERJA KARYAWAN DI PT . TATA MULIA NUSANTARA INDAH DENGAN PERSEPSI BUDAYA. 7.
Lestari, E. R., & Ghaby, N. K. F. (2018). The Influence of Kepuasan Kerja on Employee’s Job Satisfaction and Performance. Industria: Jurnal Teknologi Dan Manajemen Agroindustri, 7(2), 116–123. DOI: https://doi.org/10.21776/ub.industria.2018.007.02.6.
M. Afuan, Ramdani Bayu Putra, V. B. K. (2018). Pengaruh Pengalaman Kerja Dan Beban Kerja Terhadap Prestasi Kerja Melalui Organizational Citizenship Behavior (Ocb) Pegawai Sebagai Variabel Intervening Pada Perusahaan Bina Pratama Sakato Jaya Ss1. World Development, 1(1), 1–15. DOI: http://dx.doi.org/10.1016/j.adolescence.2017.01.003.
Putra, R. B. (2016). Efek Mediasi Kepuasan Kerja Terhadap Kinerja Dengan Komitmen Organisasi, Komunikasi Interpersonal Dan Organizational Citizenship Behaviors Sebagai Variabel Anteseden. Jurnal Praktik Bisnis, 5, 95–110.
Putri, D. P., Musadieq, M. Al, Sulistyo, C. W., & Administrasi, F. I. (2018). PENGARUH SERVANT LEADERSHIP DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOUR TERHADAP KINERJA KARYAWA ( Studi Pada Karyawan Auto2000 Malang Sutoyo ). 58(2), 1–10.
Pt, K., Madukismo, M. P., & Mada, G. (2018). THE IMPACT OF QUALITY OF WORK LIFE AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE OF PT . MADUBARU PG-PS MADUKISMO Pengaruh Kualitas Kehidupan Kerja Dan Kepuasan Kerja Terhadap Kinerja. 29(1), 146–159.
Perangin-angin, M. R., Lumbanraja, P., & Absah, Y. (2020). The Effect of Quality of Work Life and Work Engagement to Employee Performance with Job Satisfaction as an Intervening Variable in PT . Mopoly Raya Medan. 7(February).
Sugiyono. 2017. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Siagian. 2018. Pengaruh qualiy of worklife Terhadap Kinerja Karyawan Pada Bidang Kas (Keuangan,SDM,Dan Administrasi) PT. PLN Pusharlis Bandung.
Sudaryono. 2017. Metode Penelitian. Jakarta: PT Raja Grafindo Persada.
Fahruna, Y. (2017). Servant Leadership dan Kepuasan Kerja terhadap Kinerja Karyawan di Lembaga Keuangan Non Bank Pontianak. Jurnal Ekonomi Bisnis Dan Kewirausahaan, 5(3), 179. DOI: https://doi.org/10.26418/jebik.v5i3.19080.
Fanny, S. A. (2018). Analisa Servant Leadership Terhadap Organizational Citizenship Behavior ( Ocb ) Melalui Kepuasan Kerja Karyawan Di Hotel Bumi Surabaya. Program Manajemen Perhotelan, Fakultas Ekonomi, Universitas Kristen Petra, Surabaya, X1(no.4), 427–440.
Hastuti, N. T., & Wibowo, U. D. A. (2020). Pengaruh Quality of Work Life (QWL) dan Organizational Citizenship Behavior (OCB) Pada PerawatTetap. Psimphoni, 1(1), 1–9. http://jurnalnasional.ump.ac.id/index.php/psimphoni/article/view/8084.
Mi’raj, Matin, Rugaiyah, & Lamria. (2019). Pengaruh Servant Leadership Dan Psychological Contract Terhadap Organizational Citizenship Behavior Dosen Universitas Islam Negeri (Uin) Syarif Hidayatullah Jakarta. Visipena Journal, 10(2), 200–217. https://doi.org/10.46244/visipena.v10i2.501.
Perdana, I., & Surya, I. (2017). Pengaruh Servant Leadership Dan Trust in Leadership Terhadap Organizational Citizenship Behaviour. E-Jurnal Manajemen Universitas Udayana, 6(6), 254823.
Putra, R. B., & Fitri, H. (2021). The Effects of Mediating Job Satisfaction on Organizational Citizenship Behaviors with Servant Leadership and Human Relations as Antecedent Variables. AMAR (Andalas Management Review), 5(1), 15–32. http://amareview.fekon.unand.ac.id/index.php/amar/article/view/58.
Putri, D. P., Musadieq, M. Al, Sulistyo, C. W., & Administrasi, F. I. (2018). PENGARUH SERVANT LEADERSHIP DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOUR TERHADAP KINERJA KARYAWA ( Studi Pada Karyawan Auto2000 Malang Sutoyo ). 58(2), 1–10.
Suyanto, U. ., Brahmasari, I. A., & Ratih, I. A. . B. (2018). Pengaruh Servant Leadership, Budaya Kerja Kaizen dan Iklim Organisasi Terhadap Quality of Work Life, Kepuasan Kerja dan Kinerja Karyawan Rumah Sakit “Tipe B” di Kabupaten Lamongan. Fakultas Ekonomi Dan Bisnis Untag, 1–15.
Uttunggadewi, F. K., & Indrawati, E. S. (2019). Hubungan Antara Kualitas Kehidupan Kerja Dengan Organizational Citizenship Behavior (Ocb) Pada Karyawan Bagian Customer Service Pt. Garuda Indonesia. Empati, 8(1), 144–150.
Willie Surya Setiawan. (2019). Pengaruh Servant Leadership terhadap Organizational Citinzenship Behaviour, melalui Kepuasan Kerja sebagai Mediasi di PT. Cobra Dental Group. Agora, 7(2), 1–6.
Yumna, Y. D., Utami, H. N., Administrasi, F. I., & Brawijaya, U. (2017). PENGARUH KEPUASAN KERJA ( OCB ) TERHADAP KINERJA ( Studi Pada Tenaga Perawat Ruang Rawat Inap Rumah Sakit Baptis Batu ). 46(1), 27–34.).
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Articles in this journal are published under the Creative Commons Attribution Licence (CC-BY 4.0). This means that users may share and adapt the articles published on this website in a reasonable manner, but they must give appropriate credit to the creator and indicate the changes they have made. Users must not apply additional restrictions, but must publish the work under the same license (CC-BY 4.0).
